How do I order?
You can order on-line 24/7. If you would prefer to speak to us in person, we are available Monday – Friday, 9:30-5, EST, at 770-772-9777. Or you can send us an email at jackiesemb@att.net.

Do you charge extra for embroidery or personalization?
All items ordered from Custom Stitches & Embroidery include the embroidery up to 10,000 stitches. If a design is over 10,000 stitches, the charge is $1 per 1000 stitches. We can make most designs to fit your size requirements. Typically most designs are under 10,000 stitches. If you have a specific question, please email or call us.

What about engraved items, is there an extra charge for those?
All your orders will include the engraving or monogramming. Our china, soap, and cutting boards have a limit of the number of letters. For instance, china is single letter or a 3 letter monogram. Our soap and candles can be engraved with single letter, 3 letter monogram, or up to 8 letters on the soap. The cutting boards have 1 initial.

What is the minimum quantity I can order?
One! We can't do any better than that. We also offer volume discounts. This means that you can order any mix of product styles, colors, and sizes as long you are having the same logo embroidered on them! The volume discount is based on the number of items per order. Please contact us with your special requests.

Can I order items not on your web site?
Yes, if you don’t see an item that you’re looking for, please call us or email us with your request. We will make every effort to find the item you are needing.

What payment methods do you accept?
Through our secure payment gateway we can accept Visa, MasterCard, American Express, Diners Club, Discover. Checks can be mailed to us, although that may delay your order while we wait for clearance. Cash is also very acceptable, but not in the mail, please!

Is my credit card information safe?
Once you reach the checkout stage on our site you are transferred to our payment processor. Your credit card details are safely dealt with on their SSL encrypted servers with the most up to date security features available. At no time does your confidential information pass to us, or anyone else outside the banking system. We respect your privacy and will only ask you for information needed for your special gift. We promise to never use, sell or make available any of your personal information to any party. We do keep a log of email addresses of our clients to inform you of specials and sales. At any time, you want to be removed from the broadcasts, you may contact us and we will immediately remove you from the list of recipients.

Can I pay by check?
Send your personal check or money order to the address below. Once we receive payment, your order will be processed according to the normal time frames.
Jackie's Embroidery
Attn: Jackie Pierce
5354 McGinnis Ferry Rd Suite 204
Alpharetta, GA 30005

Do you offer gift card enclosures?
Gift cards can be added to your order with a personalized message from you at no additional charge. Please include your message in the comments section of the check out process.

Do you offer gift wrap?
Yes, we do offer gift bags, tissue, and ribbon for an additional $4.

When will my order ship?
Typically, your order will be ready in a week to ten business days and will ship by USPS Priority Mail with delivery confirmation, taking about two days to arrive. During special holidays, order could take a little longer.

Can I place a Rush order?
If you need your order rushed, we will make every effort to accommodate your needs. Please email us prior to ordering your items. In addition, fill in the comments section of the order process with “RUSH request”. There may be a nominal fee for rush orders and we will make every effort to get your items in the mail quickly, however, once it leaves our hands, we can not guarantee delivery. You will have the option to ship overnight via USPS or Fed-Ex.

What are the costs for shipping and packing?
We offer USPS Priority Mail and USPS Express Mail as our principal shipping methods. You are charged for the actual shipping cost at the checkout stage, based on your zip code and the weight of your order. There are no inflated shipping costs and no charge for packing. For example any order up to one pound weight costs just $8 to ship within the US via Priority Mail. Large orders may ship via UPS or FedEx.

What is your return policy?
We are proud to stand behind our products and our embroidery. Our products are custom ordered and custom embroidered and therefore cannot be returned. However, if you are ever unhappy with the quality of any product, for any reason, we will make it right. Please email or call us and we resolve the issue with understanding and a helpful attitude.